SHIPPING POLICY

OVERVIEW

At Pettycot, we aim to deliver your orders in a safe and timely manner. We currently ship across India using DTDC and other reliable courier partners depending on service availability.

---

ORDER PROCESSING TIME

• Orders are usually processed within 2–4 business days after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Processing time does not include shipping/transit time.

---

SHIPPING TIME

• Estimated delivery time is 4–8 business days after dispatch.

• Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances.

• Remote or rural locations may require additional delivery time.

---

SHIPPING CHARGES

• Shipping charges (if applicable) will be displayed at checkout.

• Any promotional free-shipping offers will be clearly mentioned on the website.

---

COURIER PARTNERS

We ship orders using DTDC or other trusted courier services based on serviceability and delivery efficiency.

Courier partner selection is at our discretion.

---

TRACKING INFORMATION

• Once your order is shipped, the tracking ID will be shared via WhatsApp, email, or SMS, using the contact details provided at checkout.

• Tracking updates are handled by the courier partner, and there may be delays in status updates beyond our control.

---

DELIVERY ISSUES

Pettycot is not responsible for:

• Delays caused by courier partners

• Incorrect or incomplete address provided by the customer

• Failed delivery attempts due to customer unavailability

• Natural disasters, strikes, lockdowns, or other events beyond our control

If an order is returned to us due to incorrect address or repeated delivery failure, re-shipping charges may apply.

---

DAMAGED OR LOST SHIPMENTS

If you receive a damaged package, please contact us within 24 hours of delivery with clear photos or videos.

If a shipment is lost in transit, we will coordinate with the courier partner to investigate. Resolution will depend on the courier’s investigation outcome.

---

ADDRESS CHANGES

Address changes are not guaranteed once an order is placed. Please ensure your shipping details are accurate before checkout.

---

CONTACT US

For any shipping-related queries, contact us at:

📧 Email: pettycotindia@gmail.com
📞 Phone: 8590407008